Help & Questions – Rajahmundry Ruchulu

Got doubts? Don’t stress. We’ve put together the most common questions customers ask so you get instant answers. If you still need help, just ping us — we’re chill and super quick to respond. 😄

1️⃣ Orders & Payments

Q: How do I place an order?

Just add your favourite items to the cart, fill in your details, and complete the payment. Boom — order placed.

Q: What payment methods do you accept?

UPI, Debit/Credit Cards, Net Banking, Wallets & Cash on Delivery (if available in your area).

Q: I placed the order. Now what?

We start preparing your items fresh. Once shipped, you’ll get a tracking link.

2️⃣ Shipping & Delivery

Q: How long does delivery take?

• AP & Telangana: 2–4 days

• South India: 3–5 days

• Rest of India: 4–7 days

Q: Do you offer express shipping?

Not yet, but we’re working on it.

Q: How do I track my order?

You’ll receive SMS/Email/WhatsApp with the tracking link once your order is shipped.

3️⃣ Returns & Refunds

Q: Can I return food items?

Nope — since everything is fresh and perishable, we don’t accept returns.

Q: When do I get a refund?

Refunds are given ONLY if:

• The product is damaged/leaking

• Wrong item is sent

• Items are missing

• Order is lost in transit

Raise the issue within 24 hours of delivery.

Q: How do I request a refund?

Send photos/videos of the issue + your order ID to our support team.

4️⃣ Product-Related Questions

Q: Are your products homemade?

Absolutely. All items are handcrafted in small batches using traditional methods.

Q: Do you use palm oil?

Zero palm oil. Only pure, clean oils.

Q: Do you add preservatives or artificial colours?

Never. Everything is clean & natural.

Q: What’s the shelf life?

Depends on the product — usually 15–45 days. Shelf life is mentioned on each product page.

Q: How should I store snacks & sweets?

Keep them in an airtight container in a cool, dry place.

5️⃣ Order Issues

Q: My order is delayed — what do I do?

Ping us with your order ID. We’ll check with the courier ASAP.

Q: My order shows delivered, but I didn’t receive it.

Let us know immediately — we’ll help you sort it out with the courier.

Q: I entered the wrong address. Can I update it?

Only if the order hasn’t been shipped yet. Once dispatched, we can’t change the address.

6️⃣ Contact Support

If you didn’t find your answer here, we’re just one message away.
📞 WhatsApp: (9182665126)
📩 Email:rajahmundryfoods@gmail.com
Timings: 9 AM – 8 PM

We’re always happy to help. 🧡