Shipping & Refund Policy
Shipping Policy
Order Processing
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All orders are freshly prepared in small batches.
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Processing time: 1–2 business days (depending on product availability and batch preparation).
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Orders placed after 5 PM will be processed the next business day.
Shipping Time
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We ship pan-India through trusted delivery partners.
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Delivery timeframe:
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Andhra & Telangana: 2–4 days
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South India: 3–5 days
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Rest of India: 4–7 days
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During festivals or high-volume seasons, slight delays may occur.
Shipping Charges
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Standard shipping charges are calculated at checkout based on location and order weight.
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Free shipping may be offered during special sales or promotions.
Order Tracking
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Once shipped, customers will receive an SMS/Email with the tracking link.
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Customers can track the shipment status anytime.
Packaging
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Every item is packed securely to retain freshness and avoid damage during transit.
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Since all products are food items, we ensure hygiene and safety at every step.
Refund & Return Policy
Food Safety First
Since our products are freshly made and perishable, we do not accept returns once the package is delivered.
Refunds Are Eligible Only For:
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Damaged or Leaked Products
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Wrong Item Delivered
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Missing Items in Order
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Package Lost in Transit
Refund Conditions
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Customers must raise the issue within 24 hours of delivery.
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Proof is required: clear photos/videos of the product, packaging, and shipping label.
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Once reviewed and approved, refunds are processed within 3–7 business days.
Refund Method
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Refunds will be issued to the original payment method.
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COD orders will be refunded via UPI/Bank transfer.
Non-Refundable Situations
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Taste preferences
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Delay caused by courier partners
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Incorrect shipping address entered by the customer
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Product not stored properly after delivery
Order Cancellation
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Orders can be cancelled only before they enter the preparation or dispatch stage.
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Once the product is prepared or shipped, cancellation will not be possible.