Terms of service

Terms of Service – Rajahmundry Ruchulu

Welcome to Rajahmundry Ruchulu. By accessing or placing an order on our website, you agree to the following Terms of Service. Please read them carefully before using our platform.

1. General

  • Rajahmundry Ruchulu is a homemade food brand offering sweets, snacks, podis, pickles, and other traditional items.

  • By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent/guardian.

  • We reserve the right to update, change, or replace any part of these Terms at any time.

2. Products

  • All our products are freshly prepared, handcrafted, and made in small batches.

  • Product images may slightly vary from the actual item due to natural variations in homemade food.

  • Ingredients, shelf life, and storage instructions are mentioned clearly—customers are responsible for following them.

3. Pricing & Payment

  • Prices displayed on the website are final and may change anytime based on ingredient costs or business requirements.

  • We accept multiple payment methods including UPI, Cards, Wallets, and Cash-on-Delivery (where available).

  • By completing an order, you authorize us to process your payment.

4. Shipping

  • Orders are shipped through trusted logistics partners.

  • Delivery timelines may vary based on location, festive seasons, and courier delays.

  • Once the order is shipped, tracking details will be shared via SMS/Email.

(Refer to our Shipping Policy for detailed info.)

5. Returns & Refunds

  • Because food items are perishable, we do not accept returns.

  • Refunds apply only in cases of damage, leakage, wrong item, or lost shipment.

(Refer to our Return & Refund Policy for full details.)

6. Order Cancellation

  • Orders may be cancelled before preparation begins.

  • Once food preparation or packing has started, cancellation will not be possible.

7. User Responsibilities

By using our website, you agree:

  • Not to misuse the site or engage in fraudulent activities.

  • Not to provide fake orders, false addresses, or misleading information.

  • To review all product details, allergy information, and storage instructions before consumption.

8. Intellectual Property

  • All content on this website — including text, images, branding, and recipes — belongs to Rajahmundry Ruchulu.

  • Copying or reusing our content without written permission is strictly prohibited.

9. Limitation of Liability

  • Rajahmundry Ruchulu is not responsible for allergic reactions or issues arising from improper storage after delivery.

  • We are not liable for courier delays or events beyond our control.

10. Contact Us

For any queries, complaints, or support:
📩 Email: (rajahmundryfoods@gmail.com)
📞 Phone/WhatsApp: (9014578165)
📍 Rajahmundry, East Godavari, Andhra Pradesh